Patient Management Plans and Handover

It is essential to ensure clarity and efficiency in our management plans and handover practices. The expectation is that a clear management plan is established at the end of initial consultation; set a timeframe for review after treatment or medication administration.

ED Bypass

ED Bypass is initiated by either the ANUM or FACEM (CMO overnight)

Insurance and Finance Queries

All financial and insurance queries must be referred to the ED clerical staff and medical staff are not to be involved in these discussions with patients.

Patient dumping at handover

Case: 75Y F, worsening chronic low back pain. Had 2 tablets of Endone before presenting to ED @ 2PM;

This is what I do in my public ED

This is a common response from some FACEMs regarding patient complaints about our services.